FYI I have said to Myles how happy I am with Sarah and Glynn's work, top stuff. You can quote me on that!
You are here
“FYI I have said to Myles how happy I am with Sarah and Glynn's work, top stuff. You can quote me on that! ”More...
“We signed-up to i-KOS' PAYG dev support process, and e-mailed the bugs over with a detailed description of the problems...”More...
Having recently launched a new site on the Drupal commerce platform, we expected a few bugs post UAT, simply due to the complexity of our site and the way in which we knew our client base would interact with the functionality.
Within a few hours a few easily resolvable bugs popped up and we fixed by our internal dev team. However, two bugs were having a detrimental impact on our checkout processes (connected to paypal integration).
Despite our own very experienced development teams best efforts, we were neither able to re-create the bugs and were no closer to resolving them after 2 solid days of investigation and analysis of code.
Unsure how to proceed, we reached out to I-KOS to see if they were able to assist us, as we knew they were a very experienced team, particularly around PSP integration (sagepay/Paypal).
We signed-up to i-KOS' PAYG dev support process, and e-mailed the bugs over with a detailed description of the problems we were experiencing. Within a matter of hours, we had a response and potential resolution.
Both fixes provided us with a 100% resolution!
Post analysis with the team we came to the conclusion that - sometimes it’s valuable to get fresh eyes and expertise on a problem, as we had become so engrained we had skipped simple steps that would have resulted in a resolution. When you live and breathe a site its something that is very easy to do. A dev team that is new to a site questions everything!
Lifesaving service and one that we will absolutely be using as we move forward with the site!
“The team and I would like to extend our thanks for an informative and lively Drupal ‘crash course’ training day!”More...
The team and I would like to extend our thanks for an informative and lively Drupal ‘crash course’ training day! In particular I’m grateful for your attention to detail in refining the standard 'Drupal from scratch’ course and tailoring it exactly to our needs. It was clear you did your homework in looking at our current sites, our new development Drupal sites, and addressing the worries we had. We’ve come away feeling quite excited about Drupal and the possibilities of taking on much of the work ourselves in the future. We’ll be in touch about further training in due course.
“We took you up on the Usability Audit after watching the Sage Pay webinar.”More...
We took you up on the Usability Audit after watching the Sage Pay webinar. The audit highlighted a couple of things that we were already aware of but that are constrained by the platform we are using i.e. mobile displays and login page, there were a couple of easy fixes - alignment/location of check boxes - and some things that had completely by-passed us, most notably the basket being absorbed into the header. Any opportunity to reduce friction is worthwhile, especially on the checkout page – which I see as the most important page on the whole site.
What we did as a result of the audit was; break the different points into ones we can’t afford to deal with at the moment i.e. post code lookup, the quick wins i.e. alignment and location of check boxes, and those to be sorted out when we redesign the website once the latest release of OpenCart (with responsive design) is available in September. Our web developers are working on the quick wins at the moment, having already fixed an issue with the update basket button that was highlighted.
We really liked the layout of the report – being very easy to understand, but also the way you including the positives as well as the suggestions for improvement, this made it a lot easier to sell to our web-developers, especially as I’d just asked for a number of changes to the standard layout on the basis of this article!
The audit definitely provided beneficial suggestions - we found it really useful to have a fresh set of eyes and honest, un-biased opinion. We Brits are so worried about offending that getting an honest (and complete) opinion is remarkably difficult!
“I just wanted to say a very big thank you for all your hard work and a big well done to you all.”More...
I just wanted to say a very big thank you for all your hard work and a big well done to you all.
It needed all of you to work together to get the job done and you have done it!
“I found the course very good, and left feeling not just equipped but enthused to develop in Drupal.”More...
“Thanks for a great week of Drupal training.”More...
“I thought the course was brilliant, I wish I had the chance to take it sooner in my project but in some ways having m”More...
I thought the course was brilliant, I wish I had the chance to take it sooner in my project but in some ways having made some errors and having some examples of things I was finding difficult were useful to work on during the training or ask yourself about. It was an excellent structure, the days passed quickly but I felt that I remembered things from each day and the notes are incredibly useful to help jog my memory when it fails me. I also think that having the example site that we worked on and the time set aside for projects of our own has been invaluable, certainly for me as it has allowed me to give quick demos of the kind of thing we can turn the website into and has helped me secure an extension for the project to allow me to build the Drupal site in what is a more structure and robust manner.
I really liked the fact that each day almost stood alone in terms of learning but with enough revision of the previous day to ensure everyone was comfortable to move on. I am actually surprised at how much we covered in this training and also the depth of the knowledge. I feel happy to take my learning of Drupal forward.
In short I thought the course was excellent and I would recommend to my colleagues, I thought it had elements for every level of Drupal user.
“I-Kos provided us with a knowledgeable and professional service that stuck to our deadline and budget.”More...
I-Kos provided us with a knowledgeable and professional service that stuck to our deadline and budget. They were always available during development and had plenty of great advice. If Drupal Agencies were films then I-KOS would be Citizen Kane.