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Having recently launched a new site on the Drupal commerce platform, we expected a few bugs post UAT, simply due to the complexity of our site and the way in which we knew our client base would interact with the functionality.

Having recently launched a new site on the Drupal commerce platform, we expected a few bugs post UAT, simply due to the complexity of our site and the way in which we knew our client base would interact with the functionality.

Within a few hours a few easily resolvable bugs popped up and we fixed by our internal dev team. However, two bugs were having a detrimental impact on our checkout processes (connected to paypal integration).

Despite our own very experienced development teams best efforts, we were neither able to re-create the bugs and were no closer to resolving them after 2 solid days of investigation and analysis of code.

Unsure how to proceed, we reached out to iKOS Digital to see if they were able to assist us, as we knew they were a very experienced team, particularly around PSP integration (sagepay/Paypal).

We signed-up to iKOS Digital's PAYG dev support process, and e-mailed the bugs over with a detailed description of the problems we were experiencing. Within a matter of hours, we had a response and potential resolution.

Both fixes provided us with a 100% resolution!

Post analysis with the team we came to the conclusion that - sometimes it’s valuable to get fresh eyes and expertise on a problem, as we had become so engrained we had skipped simple steps that would have resulted in a resolution. When you live and breathe a site its something that is very easy to do. A dev team that is new to a site questions everything!

Lifesaving service and one that we will absolutely be using as we move forward with the site!

Rob Payne | Owner | The Hanging Lantern Company